Articles
Practical notes for indie app developers on collecting feedback, answering support and keeping users talking to you.
How to collect feature requests inside your app
App Store reviews, email and Discord scatter what your users ask for. Here is how to collect it in one ranked list, inside the app.
Read the article →In-app support: which device details to collect, and which to leave out
Five details make most bug reports answerable. Everything else is a privacy cost with no benefit.
Read the article →Close the loop: show users what you shipped
A request that disappears into silence teaches users to stop asking. A visible status keeps them talking to you.
Read the article →Why per-user pricing hurts indie apps
When a feedback tool bills per tracked user, your bill grows exactly when your app succeeds. A flat price does not.
Read the article →Never lose a submission: offline retries with idempotency keys in Swift
A message someone believed they sent must arrive. A queue and one key per submission make that true.
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